Population Health - Referral Coordinator

POPULATION HEALTH - REFERRAL COORDINATOR

Mountain View Hospital is looking for a Referral Coordinator to join our team!

Coordinates internal and external communications among staff, patients and providers while providing effective and efficient services to patients. Accurately collects records and ensures distribution to appropriate staff via computer and/or manual systems. Performs clerical and scheduling activities in support of patients and staff.

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

• Consult with the Population Health analyst on member utilization and cost data concerning specialists referrals, pharmacy and chronic illness.
• Meet with patients in person, via e‑mail or phone to obtain scheduling and related information for referrals in a prompt, pleasant and helpful manner. Schedule referral appointments to include all specialist appointments, surgical appointments, special study appointments, etc. Schedule urgent appointments at the direction of the provider.
• Confirm appointments with patients, including any special instructions for the appointment and ensuring transportation and/or interpreters are scheduled for the patients, if necessary.
• Verify necessary information and records in the medical record. Ensure the patient’s medical record and any diagnostic tests are received and/or sent to the specialist’s office prior to appointment.
• Communicate with providers, medical assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received.
• Follow up on post‑referral appointment correspondence with providers, medical assistants, admissions staff, patient financial counselors and patients regarding results, lab or clinic notes and charts.
• Provide support to office personnel in the performance of their duties; perform similar and incidental duties as assigned by supervisor.
• Answer inquiries regarding patient appointments.
• Maintain patient confidentiality at all times and follow HIPAA.
• Be familiar with hospital policies and hospital services.

• High school diploma or general education degree (GED). Basic course in medical terminology/anatomy preferred.
• Minimum of one year related experience necessary to gain knowledge of scheduling processes and procedures. Minimum one year customer service experience preferred. Minimum six months experience in a medical clinic preferred or sufficient additional education.
• Ability to use the hospital information system and operate basic computer functions and software.
• Ability to speak effectively before groups of customers or employees. Fully shares information and expresses ideas, opinions, and reactions constructively. Seeks feedback and gives others constructive feedback.

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting‑edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, a robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission‑driven, people‑centric and supportive. It is what sets us apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care

Referrals increase your chances of interviewing at Mountain View Hospital by 2x.

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