Teller, Customer Service​/HelpDesk

About The Role

SUMMARY: At Citizens Community Bank, we pride ourselves on building lasting relationships with our customers and creating a positive impact within the communities we serve. As we continue to grow, we are looking for dedicated, motivated individuals who are passionate about delivering exceptional service and contributing to our success. Join our team and be part of an organization that values collaboration, professional growth, and community involvement.

The Teller will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. It is essential that you give the customer in front of you, your undivided attention while processing their transaction. Tellers have extensive contact with customers, vendors, the public, and bank staff and will interact in a professional and courteous manner.

This position, as a full time Customer Service Representative, will be 40 hours a week, in person.

• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions
• Learn and understand bank products and services by attending staff meetings and trainings.
• Cross sell other types of products and services to customers
• Offer "free checking" promotion through High Performance Growth (HPG)
• Work with branch management in promoting "big days" by creating theme based on the current free gift.
• Learn and understand bank products and services by attending staff meetings or training.
• Work night drop, courier bags in dual.
• Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them.
• Regular, on-site attendance during standard business hours is required to perform the duties of this position.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Additional duties as requested or assigned.

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

• High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact.
• Ability to work both independently and in a team environment.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Pleasant, Friendly
• Good Customer Service

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include:
The worker is…