Line Technician

Overview

At Teton Auto Group (Teton Volkswagen), we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Note:

This description reflects the current role but management reserves the right to revise the job or to require other tasks as circumstances change (e.g., emergencies, personnel changes, workloads, rush jobs).

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

A Technician is responsible for the actual service and/or repair of vehicles assigned to them by service management (includes Service Manager, Assistant Service Manager, or Group Leader).

• Inspect vehicles
• Properly complete the services and/or repairs for which the technician is trained as assigned by service management (Service Manager, Service Advisor, or Group Leader)
• Assist the dealership in its efforts to achieve a high level of customer satisfaction through proper repair procedures, attitudes, and communication
• Complete all work according to the applicable safety requirements and published procedures. Wear the appropriate eye, ear, or skin safety protection where necessary. Report any unsafe circumstances to management immediately
• Maintain an inventory of mechanical tools needed to perform the work for which the technician is trained and qualified that are not normally inventoried by the service department as “Special Service Tools”
• Properly use the Special Service Tools, shop equipment and repair manuals provided by the service department. Return them to their assigned location after use
• Produce high quality work that evidences pride of workmanship. Perform a quality control inspection on every vehicle, test drive vehicles where necessary, and seek the assistance of the Group Leader when any repair is questionable. Give top priority to any job that has returned due to improper repair or diagnosis
• Ensure that every customer’s vehicle is returned to them as clean as it was prior to being serviced or repaired. Use fender covers, seat covers, floor mats, and other precautions to prevent the vehicle from getting damaged. Have vehicles washed as necessary
• Participate in the technical training as assigned by management and utilize it to the best of one’s ability
• Actively participate in the Manufacturer’s Technician Certification Program and continually upgrade skills in an effort to earn and maintain Master Technician status
• Review the technical service bulletins and other publication as assigned by management
• Perform all mechanical repair work in an area of the shop that is designated by management
• Maintain assigned workspace in an organized and clean manner. Participate in cleaning the group area on a daily basis before departing from work
• Utilize parts requisition forms for procuring parts department. Provide complete vehicle and customer information for special order parts
• Show common courtesy to all customers and dealership personnel
• Make every effort to achieve the production objectives set by management
• Provide complete and accurate written explanations on the repair order to describe the work that was performed
• Punch on and off of every repair order to reflect the amount of time spent on each job
• Comply with the dealership’s policy for establishing flat rate time for all repair work and maintenance services
• Provide the administrative assistance necessary to complete warranty repair orders and other tasks assigned by management
• Utilize the appropriate check sheets when performing pre-delivery services, used vehicle inspection, 27 point vehicle inspections, and periodic maintenance services
• Maintain personal cleanliness, grooming, and uniform standards according to departmental policies
• Arrive at work, take breaks, and depart work at the times…