ServiceNow ITOM Specialist

We are looking for an experienced  Service Now ITOM Specialist  to support configuration and implementation of Service Now ITOM capabilities for a large enterprise environment. The role requires strong hands-on expertise in  Configuration Management, Discovery, CMDB, Event Management, and IT Asset Management  with experience in complex infrastructure environments.
The candidate will be responsible for implementing and maintaining accurate configuration data, supporting infrastructure discovery, integrating monitoring tools, and ensuring CMDB health aligned with CSDM standards.

Key Responsibilities
Configure and implement  Service Now ITOM modules , particularly  Configuration Management and Discovery .
Support  IT Asset Management (ITAM)  and  Event Management  capabilities within Service Now.
Implement and manage  on-premise discovery  across network, infrastructure, and storage environments.
Deploy and configure  MID Servers  and manage discovery patterns.
Design and maintain  CI classes, CI modelling, categorization, and lifecycle management .
Establish  CSDM-aligned relationships  to ensure CMDB data integrity and quality.
Troubleshoot issues related to  network discovery, infrastructure discovery, storage discovery, and CMDB health .
Configure  Event Management capabilities , including:
Event rules
Event binding
Event correlation
Severity mapping and impact analysis
Support integrations with monitoring and observability platforms.
Mandatory Skills
Strong hands-on experience in  Service Now ITOM  implementation.
Expertise in  CMDB, CSDM framework, and CI relationship modelling .
Experience in  Service Now Discovery and Service Mapping .
Experience deploying and configuring  MID Servers .
Strong troubleshooting capabilities across  infrastructure discovery and CMDB data issues .
Experience supporting  Event Management, CI binding, and event correlation .
Good to Have
Experience implementing  Service Mapping  with  CSDM 5.0 aligned CMDB .
Integration experience with monitoring tools such as  Dynatrace  and  Splunk .
Experience integrating  IT Asset Management records .
Exposure to  HAM/SAM modules in Service Now .
Experience working in large enterprise IT environments.