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Job Description & How to Apply Below
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.
Position Title:
Lead Service Now Developer/Architect
Experience : 10+ Years
Shift Timings: 2:00PM to 11:00 PM IST.
Location:
Hyderabad (Remote)
Solugenix is looking for a Lead Service Now Developer who will develop Service Now Solutions. This is an exciting opportunity for a hands-on developer with the ability to understand the client requirements, build the solution, walk through the solution with the clients.
We are looking for individuals who have strong technical skills, great communication skills and can work with clients & users based in USA, know how to develop and deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems in Service Now ecosystem.
You will deliver professional software engineering and Service Now best practices for the full end-to-end implementation of Service Now solutions to clients. Candidates must have the ability to take a project from scoping requirements through actual launch and support of Service Now solutions.
Mandatory Skills & Responsibilities:
10+ years of experience in Service Now Implementation Projects. Passionate about technologies and Service Now in particular.
Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.
Involve as Lead developer & Architect in Service Now projects.
Coordinate with client and team members and ensure there are no gaps in understanding the requirements.
Understand the functional and technical requirements of the application.
Participate in design discussions. Offer technical and functional suggestions for enhancing the application.
Discuss with the client every day, understand and document the requirements. Develop solutions accordingly.
Participate in SCRUM meetings every day. Implement SCRUM practices in the team.
Excellent communication and analytical skills.
Have exposure to 3CLogic telephony system integrated with Service Now. Coordinate with 3
Clogic team in fixing issues.
Manages implementation of Service Now Upgrade. Ensure existing functionalities are not impacted with upgrades.
Provide new access for new hires (Service Now and 3CLogic).
Manage the Service Now and 3CLogic License allotments.
Implementing eBonding, and client requests for enhancements or changes to Service Now.
Implement Ticket Category changes and requests from Operations team.
IVR Management and creation in 3CLogic. Coordinate with 3CLogic team.
Reports and Dashboard Management – Service Now and 3CLogic.
Foundation Data Management.
Testing code fixes/updates and new rollout before moving to production.
Chat functionality in Service Now (Virtual Agent).
Be the point person for new support desk rollout of client onboarding. Instance creation and data structure creation for the new client.
Create backlog of requirements. Prioritize for implementing. Project Management.
Coordinate and lead Service Now developers.
Act as a point-person for clients and client users. Receive requirements. Prioritize Requirements. Plan rollouts.
Manage inbound Email integration into Service Now.
Identify opportunity to increase efficiency in reporting, data collection, or functionality.
Technical
Skills:
Strong experience in Service Now platform - particularly CSM and ITSM applications.
Experience with 3CLogic integration with Service Now.
Good to have - Community Badges/Rank level.
Good to have - Micro Certification on Virtual Agent, Performance Analytics & Integration Hub.
Education &
Certifications:
Bachelor’s degree in computer science or related discipline.
Certifications in Service Now – CSA, CAD or CIS-CSM.
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