Security Support Engineer

We’re Hiring:
Sr. Security Support Engineer
Owl Sure, A Business Unit of Value Momentum
Seniority Level:  Mid–Senior Level
Industry:  IT Services and IT Consulting
Job Function:  Cybersecurity Operations | Identity & Access Management | Information Technology.

About Owl Sure
Owl Sure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform.

Job Title:

Sr. Security Support Engineer

Role Summary
The Sr. Security Support Engineer is responsible for providing comprehensive security operations support across endpoint detection and response (EDR), identity and access management (IAM), and endpoint privilege management (EPM).
This role ensures the consistent implementation of security controls aligned to industry standards while proactively protecting IT, Network, and Cloud environments. The position operates within an 8x5 support model and collaborates closely with IT, Cloud, and Helpdesk teams to maintain a secure enterprise ecosystem.

Key Responsibilities:

Security Operations & Endpoint Protection
Deliver 8x5 operational support for endpoint security, identity management, and incident response activities.
Manage endpoint protection and patching using:
Sophos Intercept X
Microsoft Defender
Crowd Strike Falcon
Microsoft Intune
Manage Engine Patch Manager Plus
Patch My PC
Maintain and enforce NIST CSF-based security configurations across endpoints.
Manage device lifecycle, software assets, and end-user access support.
Identity & Access Management (IAM)
Administer and secure:
Active Directory
Microsoft Entra
Perform onboarding/offboarding, access reviews, and RBAC/PAM administration using Beyond Trust Privilege Management.
Implement and manage secure SSO integrations using:
Cisco Duo
Okta
Enforce least-privilege access and MFA best practices.
Incident Response & Governance
Support incident response activities and root cause analysis.
Develop SOPs, runbooks, and automation scripts for operational efficiency.
Support change management, backup, and recovery processes.
Generate monthly reports on security incidents, vulnerabilities, and patch compliance.
Collaboration & Continuous Improvement
Partner with IT, Cloud, and Helpdesk teams to implement security best practices.
Contribute to automation, operational monitoring, and continuous improvement initiatives.

Required

Skills & Experience:

Experience
5–8 years of experience in IT Security Operations or Managed Services.
Proven experience supporting endpoint security and IAM environments.
Technical Skills
Strong expertise in Endpoint Security and Management tools (Microsoft Defender, Crowd Strike, Intune).
Deep understanding of IAM concepts including AD, Entra , SSO, MFA, RBAC, and PAM.

Experience with patch management and endpoint compliance frameworks.
Knowledge of NIST Cybersecurity Framework (CSF).
Strong incident response and troubleshooting capabilities.
Education
Bachelor’s degree in Computer Science, Information Security, or related field.
Preferred Skills & Certifications
Microsoft Security Operations Analyst (SC-200)
CompTIA Security+
Microsoft Intune (MD-102)

Experience with automation and operational monitoring tools.
Strong documentation, analytical, and collaboration skills.
Key Attributes
Clear and professional communication skills.
Proactive, detail-oriented, and adaptable in fast-paced environments.
Strong customer focus with a continuous improvement mindset.
Why Join Owl Sure?
Work in a security-first enterprise environment supporting global operations.
Contribute to strengthening endpoint and identity security posture.
Be part of a growing managed services and cybersecurity practice.