Software Engineer, IT Support, Systems Administrator

Required Experience &

Education:

• SME in Service Now system applications and custom applications.

• Bachelors degree with Minimum 5 years of Service Now platform experience

• Service Now Certified Systems Administrator - Mandatory

• Service Now Certified Application Developer

• Service Now Certified Implementation Specialist – ITSM (preferred)

• ITIL4 Certified

Desired

Experience:

· Maintain overall health, stability, and performance of the Service Now platform.

· Perform daily, weekly, and monthly instance maintenance activities (monitoring, scheduled jobs, cleanup).

· Manage platform upgrades, patches, and instance cloning while ensuring business continuity.

· Configure and support ITSM modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).

· Manage plugins, evaluate new features, and enable/disable functionalities as required.

· Support integrations and web services (REST/SOAP APIs, MID Servers, Integration Hub).

· Configure On-Call scheduling and escalation in the On-Call module.

· Support Citizen Development initiatives by enabling guardrails, governance, and platform best practices.

· Configure and maintain Service Now Mobile Agent for field teams and mobile workforce enablement.

· Manage data lifecycle including archival, retention policies, and compliance.