AI Operations & Process Excellence Lead

Function:
Operations
Designation: AI Operations & Process Excellence Lead
Open Position: 01

Location:

Hyderabad

About Keus
Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious smart home experience that is seamless and beyond compare. Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects, merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards. Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, Pune, and Delhi. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

● Visit our website:

● Watch us on You Tube:
Keus Smart Home

● Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

Keus Smart Home is looking for a sharp, hands-on operator who lives at the intersection of AI tools and real world business processes. We have a functioning CRM and ERP stack, but we know we’re leaving significant efficiency on the table by not weaving AI into our day-to-day operations.
This role is not about writing a strategy deck and handing it off. You will embed yourself in our operations and customer care workflows, understand every SOP and checklist inside out, and then systematically identify where AI tools, automations, and lightweight custom apps can eliminate
friction, reduce errors, and free up the team’s time for higher-value work. Think of this as a continuous improvement engine powered by AI — you’ll be the person who makes it run.

Key Responsibilities:

Process Deep-Dive & Mapping

• Immerse yourself in Keus’s end-to-end operations: lead management, site surveys, design-to
installation handoffs, commissioning, after-sales support, and warranty workflows

• Document current SOPs, checklists, escalation paths, and handoff points across CRM (sales pipeline) and ERP (project execution)

• Identify bottlenecks, manual repetition, information gaps, and error-prone steps that are ripe for AI assisted improvement

AI Tool Integration & SOP Redesign

• Evaluate and deploy AI tools (LLMs, copilots, workflow automation, intelligent document processing) into existing operations workflows

• Redesign SOPs and checklists to natively incorporate AI-powered steps — e.g., auto-generated site survey summaries, AI-assisted quote validation, smart escalation triggers, predictive follow-up
scheduling

• Set up AI-enhanced quality gates within the CRM/ERP so the team catches issues before they
cascade

• Create prompt libraries and AI templates that the ops and customer care teams can use without
technical overhead

Vibe Coding & Lightweight Tool Building

• Build internal tools, dashboards, and mini-apps using AI-assisted coding (vibe coding) to fill gaps that off-the-shelf software doesn’t cover

• Examples: a smart installation checklist app that adapts based on project type, an AI-powered
customer query classifier for faster routing, automated MIS report generators, Whats App/email
response drafters for customer care

• Integrate these tools with our existing CRM/ERP through APIs, webhooks, or middleware like
Zapier/Make/n8n

Customer Care Process Enhancement

• Work closely with the customer care team to understand ticket patterns, common complaints,
resolution workflows, and SLA tracking

• Implement AI-assisted triage, response suggestions, knowledge base auto-generation, and sentiment tracking

• Build feedback loops so AI recommendations improve over time based on actual resolution data

Continuous Improvement & Change Management

•…