Senior Quality Assurance Manager

We are seeking an experienced and strategic  Technical Manager – Quality Engineering & Development  to lead enterprise-wide testing initiatives while managing development teams across global applications. This role requires a strong development-quality mindset with hands-on expertise in Dev Ops, test automation, performance engineering, and modern software delivery practices.
The ideal candidate will collaborate across Architecture, Development, Operations, QA, and Business stakeholders to establish a best-in-class Quality Engineering strategy that ensures high-quality, scalable, and reliable releases. In addition, this role will drive development best practices, governance standards, and consistent execution across teams.

Key Responsibilities
1. Quality Engineering & Dev Ops Leadership
Define and implement enterprise-wide test automation and performance testing strategies.
Integrate automation and performance testing into CI/CD pipelines (Azure Dev Ops).
Establish and enforce quality gates within the development lifecycle.
Drive shift-left testing practices and ensure early engagement in SDLC.
Design and monitor dashboards, KPIs, and quality metrics for continuous improvement.
Ensure lower environments stability and proper test data management.
2. Development Team Management
Lead and manage cross-functional development teams.
Ensure adherence to development best practices, coding standards, and architectural guidelines.
Drive on-time delivery and accountability for commitments.
Provide technical mentoring, coaching, and performance feedback.
Support Agile, Waterfall, and hybrid delivery models.
3. Automation & Performance Testing
Implement and optimize automation frameworks using tools such as:
Selenium, Cypress, Cucumber (Gherkin)
JMeter, Load Runner
Postman
Lead performance engineering efforts for scalable enterprise applications.
Validate release acceptance criteria across UAT and release governance processes.
4. Collaboration & Stakeholder Management
Partner with Product Owners and Business Analysts to ensure clear understanding of user stories and acceptance criteria.
Work closely with Project Managers and Scrum Masters for resource planning and reporting.
Align with Architecture and Operations teams to ensure deployment and performance readiness.
Present quality metrics and strategic insights to leadership.
5. Vendor & Offshore Team Management
Manage blended teams consisting of internal employees and vendor partners (onsite & offshore).
Establish performance benchmarks and accountability measures for vendor teams.
Drive quality improvements across distributed delivery models.
6. Leadership & Culture
Foster an inclusive, high-performance engineering culture.
Inspire innovation and continuous improvement.
Challenge legacy processes and introduce modern quality engineering practices.
Ensure consistency in execution across global programs.

Required Qualifications
10+ years of experience in Software Quality Engineering with strong programming background.
4+ years in a Lead or Managerial role.
4+ years of experience across SDLC models (Agile, Waterfall, Hybrid).
4+ years experience testing web-based, multi-tier applications.
Hands-on experience with:
Azure Dev Ops deployment pipelines
Selenium, Cypress, Cucumber, Gherkin
JMeter, Load Runner
Postman
2+ years experience defining and analyzing software quality metrics.
3+ years development and management experience in Salesforce.
Strong experience in CI/CD integration and Dev Ops practices.

Preferred Qualifications
5+ years Salesforce development and management experience.

Experience with monitoring tools such as App Dynamics.
Certifications such as:
CSQA
ISTQB
Master’s Degree (MS/MA) preferred.
Key Competencies
Strong leadership and team-building capabilities.
Excellent communication skills (technical and non-technical audiences).
Strong analytical and problem-solving skills.
High attention to detail and deadline-oriented.
Customer-focused mindset with passion for quality excellence.
Ability to influence and drive change across cross-functional teams.