Senior Software Engineer

Owl Sure, A Business Unit of Value Momentum

About Owl Sure

Owl Sure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform.

Job Title:

Senior Software Engineer

Practice Overview:

Our Microsoft Dynamics 365 Field Service practice delivers end-to-end service management solutions for companies in the equipment leasing, rental, warranty and asset finance sectors. We focus on helping organizations optimize field operations, improve technician productivity, and transform service delivery through Microsoft's ecosystem of D365, Power Platform, and Azure.

Role Overview :

This is a foundational role in a growing practice. You will work directly with practice leadership in the US, contribute to solution architecture, and help shape our go-to-market accelerators for specific industry verticals. The role offers significant ownership and visibility—ideal for consultants seeking to build something rather than maintain an existing operation.

As a D365 Field Service Techno-Functional Consultant, you will serve as the subject matter expert for Field Service implementations. You will be responsible for the full project lifecycle—from discovery and solution design through configuration, testing, and deployment. The role requires both functional consulting skills (requirements gathering, process design, stakeholder management) and technical execution capabilities (configuration, customization, integration).

You will work closely with clients to understand their service operations, identify improvement opportunities, and translate business requirements into D365 Field Service solutions. You will also contribute to practice development by building reusable accelerators, demo environments, and industry-specific templates.

Work You'll Do:

Solution Design & Architecture

• Lead requirements gathering workshops with client stakeholders to document current-state processes, pain points, and desired outcomes

• Conduct fit-gap analysis to evaluate how D365 Field Service capabilities align with client requirements

• Develop functional specifications and solution design documents that translate business requirements into technical configurations

• Design integration architecture for Field Service with D365 Finance, Supply Chain Management, and third-party systems

• Create data migration strategies and mapping documents for legacy system transitions

Configuration & Implementation

• Configure all aspects of D365 Field Service including:
○ Work order management, incident types, service tasks, and resolution processes
○ Resource Scheduling Optimization (RSO) and Universal Resource Scheduling (URS)
○ Service agreements, entitlements, SLA configurations, and warranty tracking
○ Customer asset management, asset hierarchies, and maintenance schedules
○ Field Service Mobile app configuration, offline capabilities, and technician workflows
○ Inventory management, purchase orders, and truck stock optimization

• Build Power Platform extensions including Model-driven apps, Canvas apps, and Power Automate flows

• Develop custom plugins, JavaScript, and client-side customizations as needed

• Configure Dataverse security roles, business units, and field-level security

Testing & Quality Assurance

• Develop comprehensive test plans covering functional, integration, and user acceptance testing

• Lead and document system integration testing (SIT) and user acceptance testing (UAT) cycles

• Manage defect tracking, resolution, and regression testing

• Validate data migration accuracy and completeness

Deployment & Adoption

• Plan and execute solution deployments using Azure Dev Ops and ALM best practices

• Develop end-user training materials including guides, videos, and quick reference cards

• Conduct train-the-trainer sessions and end-user training workshops

• Provide hyper care support during go-live and stabilization periods

Practice Development

• Build and maintain demo environments…