Job Description & How to Apply Below
***** Face-2-Face Interview drive on Saturday (7th) at Hyderabad & Bangalore Location******
* Job Title:
Senior Service Now (SNOW) Developer – CSM
Location:
Hyderabad (Hybrid)
Experience:
8 to 10 Years
Type of Hire:
Permanent
Skill Cluster:
Service Now – Customer Service Management (CSM)
Job Description:
We are looking for an experienced Senior Service Now Developer with strong expertise in Service Now Customer Service Management (CSM) to join our team in Hyderabad. The ideal candidate will have deep hands-on experience in Service Now development, scripting, platform customization, and modern Service Now capabilities such as Now Assist and App Engine Studio.
Key Responsibilities:
Design, develop, and implement solutions on the Service Now platform, with primary focus on Customer Service Management (CSM) and ITSM
Configure and customize Service Now applications using client scripts, business rules, UI policies, UI actions, script includes, and ACLs
Develop and enhance Case Management, workflows, and automation for CSM modules
Work extensively with Service Now scripting (JavaScript, Glide APIs)
Build and manage applications using App Engine Studio
Implement and support Now Assist features and AI-driven capabilities
Integrate Service Now with third-party systems using REST/SOAP APIs
Configure and maintain CAD (Customer Application Development) components as required
Perform code reviews, troubleshooting, and performance optimization
Collaborate with architects, business stakeholders, and cross-functional teams to deliver scalable solutions
Ensure adherence to Service Now best practices, governance, and security standards
Support deployments, upgrades, and platform enhancements
Must-Have Primary
Skills:
Strong hands-on experience with Service Now ITSM
Expertise in Service Now Customer Service Management (CSM)
Now Assist implementation and usage
Service Now Scripting (JavaScript, Glide API)
App Engine Studio
CAD (Customer Application Development)
Service Now platform configuration and customization
Regards,
Jeet Gupta
Sr. Delivery Manager– India Business
Phone/Whats App:
E-Mail :
Position Requirements
10+ Years
work experience
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