ServiceNow Lead

Job Duties and Responsibilities:

- Work closely with business analysts, platform architects and developers to implement technical requirements and solutions on the Service Now platform.
- Recommend best practices in Service Now development.
- Advocate usage of OOTB capabilities and features while designing & implementing solutions.
- Support developers to create and implement script includes, business rules, client scripts, UI Policies, UI Actions, UI Macros, Access Control Lists (ACLs), portal pages, etc.
- Support development of integrations with other Service Now instances and / or 3rd party systems.
- Perform code reviews and validate configurations carried out by developers.
- Identify improvement opportunities to enhance Service Now platform performance, availability, maintainability, up gradability and security.

Skills and Requirements:

- Engineering degree with 9+ years of IT experience. Around 5 years of relevant experience as a Service Now Technical Lead including 7-9 years of relevant experience as a Service Now Developer. In depth technical knowledge and understanding of Service Now applications like ITSM, CSM, ITOM, CMDB and key modules.
- Knowledge about workflows, reporting, and dashboards.
- Experience in Service Now Integration techniques, Import sets, Transform maps.
- Experience in Integration Hub and Orchestration is advantageous.
- Must be Service Now Certified System Administrator (CSA).
- Must be a Service Now Certified Implementation Specialist in any one of the following: ITSM, CSM, Event Management, Discovery.
- Service Now CAD certification is preferred.
- Excellent communication and interpersonal skills.