ServiceNow Developer- Senior Analyst

Summary

Position Summary

Service Now Configurator/Developer (Senior Analyst) – Deloitte Support Services India Private Limited

Solutions Delivery-Canada is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.

Solutions Delivery Canada develops and maintains solutions built on varied technologies like Sales Force, Microsoft technologies, SAP, Hadoop, ETL, BI , Service Now, Power Automate, Open Text. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.

Work you'll do

Create, configure, and customize Service Now applications for new and existing implementations.
Create and configure functional data such as Notifications and Service Level Agreements.
Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs.
Set-up interfaces between Service Now and other platforms in line with integration opportunities identified by Solution Architects.
Perform system and integration testing.
Recommend Administration settings and best practices.
Create documentation of the developments, unit test cases and implementation plans.
Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution

Responsibilities

Strategic

Strong technical skills regarding technical topics and remote collaboration skills are critical to this role.
Demonstrates an ability to deliver on project commitments.
Produces work that consistently meets quality standards.
Must have hands on experience in ITSM & ITBM module of Service Now.
Must have knowledge of UI builder and Workspace configuration in Service Now.
Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice.
Knowledge of Domain separation in Service Now is add-on.

Operational

Design, Development and Implementation of Service Now customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Should have a good understanding of Agile/SAFe Methodologies.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development, and data loads for Service Now platform, (Service Now) applications.
Responsible for programming workflow, enhancements, and integrations with Service Now platform applications.
Should have REST/SOAP Web Services integration experience.
Good to have knowledge on following Service Now applications.
Discovery – On-Premises & Off
- Premises
Service Now Orchestration
ITOM - IT Operations Management
SPM/ITBM – IT Business Management
HRSD (HR Service Delivery Fundamentals)
Service Now Event Management
Integration and Service Now Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
Maintain pace with Service Now versioning.
Perform upgrades and customizations of Service Now platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the Service Now functionality.
Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
Maintain Service Now training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management Triage and fix defects found in Service Now platform, applications, and workflows.
Defining and validating non-functional…