Job Description & How to Apply Below
About T-Mobile:
T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
About TMUS Global Solutions:
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
TMUS India Private Limited operates as TMUS Global Solutions.
This role is responsible for operating, supporting, and improving the reliability, availability, and performance of the Service Now platform supporting mission-critical operations across T-Mobile. The position focuses on platform stability, incident response, monitoring, and operational automation, while providing Tier 2 support within a Dev Ops-aligned support model.
The engineer partners with Service Now development teams, platform engineering, and business stakeholders to resolve platform issues, reduce operational risk, and improve customer experience. This role applies independent judgment to investigate complex platform problems, recommend operational improvements, and ensure consistent, reliable Service Now service delivery.
MAIN RESPONSIBILITIES:
Automate processes to improve system reliability and reduce manual operational tasks
Monitor systems proactively to minimize operational incidents and maintain service continuity
Streamline software development and deployment processes to enhance operational efficiency
Develop scripts and tools to decrease manual efforts in routine operational activities
Manage incident response to ensure rapid recovery and minimize service disruption
Adapt to new technologies to sustain and improve system robustness and performance
Also responsible for other duties/projects as assigned by business management as needed
QUALIFICATIONS:
Required
Minimum Qualifications:
Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
OR
Acceptable areas of study include Computer Science or Engineering, Master's/Advanced Degree Computer Science or Data Science (Preferred)
Additional Qualifications:
2-4 years Working in operations or devops environments
2-4 years Troubleshooting customer related issues and managing customer relationships
2-4 years Developing software solutions using Service Now or other SaaS solutions
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to identify, analyze, and resolve system reliability issues.
Proficiency in Service Now platform administration and following functions: (Required)
Integration Hub
Flow Designer
Workflow Studio
Orchestration
Scripting
Ability to evaluate performance and identify opportunities to tune or refine processes to improve system availability (Required)
Ability to automate processes and reduce manual effort. (Required)
Understanding of incident response management and operational support. (Required)
Skilled in managing and responding to system incidents to minimize downtime and impact. (Required)
Experience in managing technology stacks and continuous integration/continuous deployment (CI/CD) pipelines.
Understanding of Agile methodologies to improve and streamline processes.
Ability to analyze system performance data to identify trends and improvement opportunities
Capability to drive innovation in system management and operations through new technologies and approaches.
Ability to adapt to new technologies and changes in the digital landscape to maintain system robustness
Licenses /
Certifications:
Service Now Certified System Administrator - This certification validates technical expertise in operating and managing the Service Now Platform (Required)
Service Now Certified Application Developer This certification validates the skills required for application development on the Service Now Platform (Preferred)
TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1
Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.
TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidate’s acceptance of a formal offer.
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