Job Description & How to Apply Below
Experience - 5+ years
Work Location - Hyderabad
Work Mode - Work From Office - Hybrid
Required Notice Period - Immediate Joiners
Must Have
- Salesforce expertise:
Strong hands-on experience with Service Cloud, Salesforce AI (Einstein, bots, agents), knowledge of data model design, automation (flows, process builder, Apex).
- Product & Capability Ownership:
Proven track record in owning enterprise platforms or applications with measurable business outcomes.
- Integration Knowledge:
Experience integrating Salesforce with enterprise systems, data platforms, or cloud services.
- Governance & Compliance:
Understanding of platform standards, data governance, and AI governance principles.
- Stakeholder Management:
Abilityto influence senior business and technical stakeholders and balance competing priorities.
- Delivery & Change Management:
Experience leadingreleases, UAT, and adoption initiatives across global or offshore teams.
- Analytical & Problem-Solving
Skills:
Ability to interpret metrics, identify bottlenecks, and drive continuous improvement.
- Salesforce certifications (Administrator, Platform App Builder, Service Cloud Consultant, or equivalent).
- Experience managing vendors or implementation partners.
- Familiarity with global operations or contact center workflows.
- Exposure to enterprise AI or analyticsprojects integrated with Salesforce.
Responsibilities
- Own the Salesforce roadmap and backlogprioritization across the client’s Customer care teams.
- Act as the decision authority for Customer care Salesforce design, configuration, and customization tradeoffs.
- Define and enforceplatform standards, data models, and automation guardrails.
- Govern adoption and use of Salesforce
AI capabilities (Einstein, bots, agents) in line with Operational and Enterprise AI governance.
- Ensure Salesforce data quality and readiness for reporting, analytics, and AI use cases.
- Coordinate integrations with enterprise system sand data platforms to enable end-to- end operational workflows.
- Lead release planning, UAT, and change management forsmooth delivery of updates.
- Evaluate features, licenses,and third-party add-ons, and hold vendors and partners accountable for delivery outcomes.
To apply , connect with Abhishek via or Call / Whats App on
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