Linux Support Engineer

Job Title:

Linux L2 Support Engineer

Location:

Hyderabad
Experience

Required:

4–6 Years
Salary Range:  ₹7–10 LPA (Based on experience and skills)

Summary:

The Linux L2 Support Engineer is responsible for managing, administering, and supporting Linux servers in enterprise environments. The role includes VM provisioning, OS administration, compliance checks, incident/change management, and proactive operational support to ensure system stability, security, and availability

Key Responsibilities:

Perform  Linux OS administration  including system monitoring, performance tuning, troubleshooting, and uptime management.
Execute  image builds and OS versioning  for standardized server deployments.
Handle  new VM provisioning , configuration, and validation as per approved build standards.
Conduct  OAT checks  to ensure systems meet organizational and regulatory compliance requirements.
Perform  RPA OAT validation  for automated workflows and infrastructure processes.
Manage  event monitoring and alert handling , ensuring timely analysis and resolution.
Administer  user and group management , access controls, and privilege escalation.
Support and manage  Veritas Cluster environments , ensuring high availability and failover readiness.
Own  incident management  activities including root cause analysis and SLA adherence.
Execute  change management  activities following ITIL processes and approvals.
Participate in  problem management  and  proactive problem management  to prevent recurring incidents.
Plan and execute  OS patch management  including testing, deployment, and rollback.
Conduct  vulnerability assessments  and implement remediation actions in line with security policies.
Handle  operational tickets  (Service Requests and Changes) for Linux servers on a monthly basis as per agreed volume.
Maintain and update  build and operational documentation , SOPs, and knowledge articles.
Ensure ongoing  security compliance  with internal policies and external regulatory standards.
Manage  support service coverage  and assist with  license management  for OS and related tools

Skills & Experience:

Strong hands-on experience with  Linux (RHEL, CentOS, Oracle Linux, or SUSE) .
Knowledge of  VMware / virtualization platforms .

Experience with  ITIL processes  (Incident, Change, Problem Management).
Familiarity with  security compliance , vulnerability management, and audit readiness.

Experience with  cluster management tools  (Veritas preferred).
Ability to work in  24x7 support environments  and handle on-call rotations