Head – Accounts Receivable

The Head – Accounts Receivable will be responsible for end-to-end receivables management of Rs 350 Cr across 12 hospitals, with a sharp focus on DSO control, cash collections, billing accuracy, and reduction of disallowances and bad debts. This is a hands-on leadership role requiring strong coordination with hospital units, payers (TPA, Insurance, Govt), billing teams, and clinical stakeholders.

Key Responsibilities:

Receivables & DSO Management

Own and manage hospital receivables across Cash, TPA, Insurance & Government payers

Drive DSO improvement initiatives and ensure sustained control

Monitor ageing buckets and ensure timely resolution of overdue receivables

Lead focused recovery plans for long-pending and disputed cases

Payer Liaison & Follow-ups

Act as a senior interface with TPAs, Insurance companies, and Government authorities

Drive escalations, negotiations, and closures for high-value pending claims

Regular travel to hospital locations and payer offices as required

Billing Accuracy & TAT Control

Work closely with Billing, Medical Records, and Operations teams

Ensure accurate and complete submissions within defined TAT

Identify gaps in documentation, coding, and submission processes

Process & Controls

Establish and enforce standard AR and billing processes across hospitals

Track and reduce disallowances, deductions, and claim rejections

Drive continuous improvement to reduce bad debts and write-offs

Ensure compliance with internal controls and audit requirements

Reporting & Governance

Publish weekly/monthly AR dashboards (DSO, ageing, collections, disallowances)

Provide actionable insights to hospital CEOs and corporate leadership

Lead AR reviews with unit finance and operations teams

Candidate Profile

Experience

10–15+ years in AR / Revenue Cycle / Collections, preferably in large hospital chains

Experience managing ₹250–500 Cr+ receivables across multiple locations

Strong exposure to TPA, Insurance, and Govt payer ecosystems

Skills & Competencies

Strong command over DSO management, ageing analysis, and recovery strategies

Deep understanding of hospital billing, claims, and documentation workflows

Ability to travel extensively and work with distributed teams

Data-driven, process-oriented, and execution-focused

Strong stakeholder management and escalation handling skills

Mindset

Ownership-driven, hands-on, and outcome-focused

Comfortable operating in a fast-paced, high-accountability environment