Telephone Caller

Role Description

This is a full-time, on-site role located in Hyderabad for a Telephone Caller  Telephone Caller will be responsible for engaging with prospective students and stakeholders, answering inquiries about programs and services, gathering information, and maintaining accurate records of conversations. The role also involves providing excellent customer service to address queries, assisting with admissions processes, and providing detailed information about FDDI’s courses, admissions, and facilities.

Admission Counselor

Reporting To:
Head of Counselors

Campus Deployment: 1 per FDDI Campus (12 Locations)

Preferred Industry Background:
Education / Coaching / Career Counseling

Role

Purpose:

To guide and convert prospective students into confirmed admissions by providing accurate information about FDDI’s programs, career prospects, and admission process.

Key Responsibilities:

·        
• Counsel students and parents on programs, eligibility, and campus facilities.

·        
• Convert qualified leads into applications and confirmed admissions.

·        
• Update CRM daily; maintain 100% data accuracy.

·        
• Follow up with prospects via calls, Whats App, and emails until admission closure.

·        
• Achieve weekly and monthly conversion targets ≥30%.

Experience Requirement: 0–8 years (Education or Coaching industry preferred)

- Compensation: ₹18,000 – ₹35,000/month (based on experience) + Incentive