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Job Description & How to Apply Below
As an Assistant Manager, you will support the planning, coordination, and day-to-day execution of online learning programmes will work closely with internal teams and learners to ensure smooth programme delivery and a high-quality learning experience. The ideal candidate will have a strong background in programme management, a passion for education, and the ability to collaborate with cross-functional teams.
Key Responsibilities:
Programme Set up and Delivery
Assist in creating and following detailed programme schedules and checklists for ISB Online programmes
Coordinate with Platform operations team, content team to ensure courses are set up as per the schedule
Review the programme set up as per thepolicy and theSOP
Ensure thatprogramme milestones aremet within the defined timelines and as per the SOP
Participant Onboarding, Engagement &
Experience:
Manage end-end programme experience, monitor participant engagement and drive initiatives to ensure programme success
Keep participants informed aboutthe onboarding, programme schedules, announcements and respond to any queries they may have through Whats App, Slack, email channels
Plan, coordinate key programme events like orientation, synchronous/Live virtual sessions on Zoom and draw insights to improve programmes and participant engagement
Manage social learning sessions, masterclass interventions in the programme – share attendance reports, feedback reports
Make calls to participants to gather feedback and understand their experience and reach out to those who are falling behind to encourage them to stayon track and complete the programme—helping reduce dropouts and boost overall engagement.
Programme Monitoring and Feedback
Regularly check programme dashboards and reports to track participation and learner progress
Collect and document participant feedback and share it with relevant teams
Assist in implementing improvements based on feedback and internal reviews
Monitor programme ratings on all parameters and implement improvements
Stakeholder Communication
Liaise with internal teamssuch as content, technology, and marketing to keep the programme running smoothly
Provide regular updatesto stakeholders and flag issues early for resolution
Coordinate with programme leaders to ensurethe Live virtual sessions are run smoothly
Tools and Technology
Use tools like Salesforce, the ISB Online Learning platform, Programme Management Dashboard and Fresh Desk to manage programme data and learner support
Maintain and update programme records and trackers using Excel, MS tools, and dashboard
Job Specifications:
Knowledge/Education
Graduate graduate/post
- Specific Skills
Demonstrated programme management skills; strong attention to detail;
excellent oral and written communication skills; good technical and data analytics skills; strong
interpersonal skills; event management, supportive in managing events and
engaging with clients or participants as needed; approachable and reliable team player.
Job Interface/Relationships:
Internal
Programme Management Team
Programme Admin, support and analytics team
Content Team
Platform Operations team
External
Clients
Participants
Industry speakers& Collaborators
Key Responsibilities and % Time Spent
Programme set up, delivery - 15%
Participant Onboarding, Engagement & Experience - 35%
Programme Monitoring and Feedback - 15%
Stakeholder Communication - 15%
Tools and Technology - 15%
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