Route Service Representative - UniFirst

At Uni First, we Always Deliver
—for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of Uni First to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence.

If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

• Manage an Assigned Route:
  Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations:
  Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service:
  Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships:
  Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth:
  Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent Uni First on the Road:
  Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role:
  Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence:
  Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable
  
  Schedule:
  
  Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.

• Customer-Centric Mindset & Relationship Building:
  You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route.
• Time Management, Route Efficiency & Safety Awareness:
  You manage your route with precision, balancing timely deliveries and pickups with safe driving practices.
• Dependability, Problem-Solving & Professional Communication:
  You take ownership of responsibilities, follow through on commitments, and communicate effectively with customers and internal teams.
• Sales & Upselling Mindset:
  You identify opportunities to introduce new garments, products and services that benefit the customer and drive additional revenue.

• Consistent Customer Connections:
  Service the same set of customers on your dedicated route, building trust and long-term relationships.
• Earning from Day One:
  This is a commissioned role from your first day in the field, with income growing as you expand and upsell your route.
• Make a Direct Impact:
  Be the face of Uni First for your customers—delivering great service, resolving issues, and helping their businesses succeed.

• Driver’s License & Safe Driving Record:
  Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance:
  Meet all Department of Transportation (Use the "Apply for this Job" box below). including a physical exam.
• Educational Requirements:
  
  High school diploma, GED, or military service required.
• Strong Customer Service
  
  Skills:
  
  Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant
  
  Experience:
  
  Prior experience in customer service, route sales, or delivery roles is a plus!
• Tech-Savvy:
  Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina:
  Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

• Competitive Compensation:
  Competitive wages, 401(k) with company match, profit sharing,…