Center Operations Manager

Center Operations Manager 1

Octapharma Plasma, Inc. is looking for a Center Operations Manager 1 to help drive compliance, quality, safety, and operational excellence across our donation centers.

We offer strong learning and career development opportunities throughout our company, especially at our donation centers. If you love to learn, enjoy working with people, and have a heart for helping others, we want you on our team.

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to ensure the highest production, safety, and quality standards.
• Assist with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA).
• Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices.
• Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment.
• Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness.
• Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs.
• Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management.
• Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations.
• Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices.
• Act as a Designated Trainer, conducting on‑job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs.
• Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness.
• Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives.
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity.
• Monitor and drive operational performance to Key Performance Indicators (KPIs), proactively addressing deficiencies and collaborating with leadership as needed.
• Perform other related duties as assigned.

• High School Diploma or equivalent (GED) with 12 months applicable experience.
• Up to 1 year of operations and/or process management/supervisory experience preferred.
• Up to 1 year of people management experience, including recruiting and training.
• Training in all production areas.

• Ability to function effectively in a fast‑paced environment with frequent interruptions.
• Excellent written, verbal, organizational, and interpersonal communication skills.
• Ability to work in a highly regulated industry preferred.
• Proficiency with office preferred.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company‑paid holidays
• Personal time

The expected base pay for this position at hiring is $28.47–$37.96–$47.45 and up to 5% bonus potential. Individual base pay within this range is determined by qualifications, skill level, experience, competencies and other factors.

Octapharma Plasma offers the following benefits for this full‑time position: health care options (medical, dental, vision, prescription drug coverage), basic life insurance, short‑ and long‑term disability, 401(k) savings plan, 15 days of paid time off and company‑paid holidays.

We expect the application window to close within 60 days from the posting date. Please ensure all applications are submitted before the deadline.

Click the link below for the full job description: