Information Technology Field Technician

Clearance Requirements

None specified (Ability to obtain Public Trust may be required)

Contract

The Field Technician I provides technical support services for personnel by troubleshooting hardware, software, and connectivity issues in a high-volume, SLA-driven environment. The technician delivers customer support via phone and email, logs incidents into the ticketing system, and ensures timely resolution of technical problems. Responsibilities include supporting Windows 10/11 systems, Microsoft Office 365 applications (including Outlook), and remote access technologies such as Citrix and VPN solutions.

The role also involves performing basic Active Directory administration tasks, including creating user accounts, assigning permissions, and resetting passwords. The technician will troubleshoot desktops, laptops, tablets, printers, and mobile devices (Android and iOS) while providing support for both Windows and Apple/Mac systems.

• Experience troubleshooting hardware, software, and connectivity issues in an IT support environment
• Help Desk/User Support experience providing telephone and remote support to local and remote users
• Experience supporting Windows 10/11 operating systems
• Strong knowledge of Microsoft Office 365, especially Outlook
• Experience troubleshooting desktops, laptops, printers, tablets, and mobile devices (Android and iPhone/iOS)
• Experience supporting Apple/Mac desktops and laptops
• Knowledge of Active Directory including user account creation, permission management, and password resets
• Experience with remote support tools such as Citrix, Remote Desktop, and VPN technologies (e.g., Zscaler)
• Basic understanding of networking, wireless connectivity, and remote access troubleshooting
• Experience using a ticketing system for incident management
• High School Diploma or GED

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.