General Manager

Join to apply for the General Manager role at Shopko Optical
.

Base pay range: $23.00/hr - $32.20/hr.

This role’s compensation is based on your skills and experience. Talk with your recruiter to learn more.

The General Manager rate is $23.00 to $32.20 per hour and includes a $1,000 SIGN-ON Bonus
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It all starts in our centers, where our dedicated team members combine state‑of‑the‑art technology, exceptional eye care, and hometown Midwestern values to deliver high‑quality products and services. As part of this team, you will build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on‑the‑job training and certification opportunities, as well as a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking an Optical Manager to lead our team in our Hutchinson, MN location.

Effectively lead the optical team to maximize sales, profit, and customer service objectives. Supervise and perform optical operations that include dispensing eyewear, patient care, setting strategic goals, and delivering financial performance. Hire, train, coach, and manage performance of the team, and work in partnership with the Optometrist to drive positive business results, patient care, and customer service.

• Competitive wages and sales incentives
• Competitive time off package including vacation, volunteer days, paid holidays, and a personal day
• Sick pay: eligible teammates accrue Sick/ Safe leave per state law
• Health & wellbeing benefits: medical, life, dental, vision, short- and long-term disability
• Voluntary/Cafeteria offerings
• Employee Assistance Program
• On‑the‑job training & certification
• Teammate recognition program

• Lead team to execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin, and financial results.
• Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through the team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.

• Hire, develop and train teammates.
• Manage teammate performance.
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed, including opening/closing the store, cash office, and alarm call response.
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
• Communicate effectively with the team to ensure knowledge of company initiatives, processes, and key teammate information.

• Provide and continuously model excellent customer service in all customer interactions.
• Provide appropriate direction and feedback to the team related to customer service.
• Dispense eyewear according to professional standards.
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll, and responding to alarm calls.

• ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• High School Graduate or equivalent.
• 3 years of leadership or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• Optician experience desired.
• Proven ability to lead, coach, and build relationships in a professional environment.
• Able to direct and motivate a diverse teammate network.
• Ability to analyze and solve issues of varied scope: act decisively to implement solutions.
• Solid organizational and planning skills.
• Able to monitor progress in relation to goal attainment.
• Able to analyze financial data,…