Legal Services Consumer Panel Member – Ministry of Justice

We are particularly interested in hearing from candidates with experience working in the wider justice sector, working with customers in receipt of front-line pro bono legal experience. Examples include but are not limited to, experience working within a third sector organisation or a charity.

The Panel was established by the Legal Services Board (LSB), the independent body responsible for overseeing the regulation of legal services in England and Wales, under the Legal Services Act 2007. As a permanent, discrete champion for consumers we have an essential responsibility to ensure that regulators are able to consider and act on the user perspective.

We provide high quality, evidenced-based advice to the LSB, in order to help them make decisions that are shaped around the needs of users.

The Panel has a remit to represent the interests of the many different consumers of legal services, including small businesses and charities. Within this we have committed one of our work strands to prioritising the needs of more vulnerable groups of consumers.

The Panel has legal powers to publish its advice and the LSB has a legal duty to explain its reasons when it disagrees with the advice that we publish.

The Panel is made up of eight lay members, including a Chair, with varied experience and expertise that currently covers: charitable, private and public sectors, advice provision, economics, trading standards and government.

• Understanding of, and a deep-seated commitment to, promoting and protecting the interests of consumers and the wider community.
• Frontline experience or a deep comprehension of the needs of vulnerable and marginalised communities who do not have access to the legal system, without pro bono or subsidised support.
• Awareness of deficiencies or changes in the pattern of consumption of legal services.
• Proven commitment to equality, diversity and inclusion.
• The ability to listen and challenge in a constructive manner, providing an objective and independent point of view.
• The ability to work as part of a team, working collaboratively and cooperatively.
• A highly developed ability to take account of different perspectives as part of a collegiate decision-making process and to take responsibility for decisions made.
• Excellent communication and influencing skills.

The Whitehall & Industry Group are supporting LSCP with the recruitment process. If you have any questions or would like to arrange a call to discuss the role, please contact Cezanne Ritchie-Hutchinson, Talent Manager at The Whitehall & Industry Group via email  . Or view the WIG website:

Legal Services Consumer Panel Member ()