Public Services Assistant

CLASSIFICATION: non-exempt

GENERAL DESCRIPTION: Performs a variety of functions and tasks associated with Public Services under the professional guidance and supervision of the Public Services Supervisor.

• Registers library cards, checking in, checking out, checking patron accounts
• Processes interlibrary loan requests and items received
• Helps patrons with logins and questions for computer area
• Helps patrons with print station, photocopier, fax machine, and other equipment
• Helps patrons with searching Polaris and finding materials
• Helps patrons with auto repair manuals
• Helps patrons with using Wi‑Fi and e‑resources
• Answers basic informational and directional questions
• Assists with creating and promoting library’s events and services
• Shelves and shelf‑reads various library collections
• Deliver outreach materials
• May assist with selecting items for outreach patrons
• May assist with readers’ advisory and collection development
• May assist with other ILL processes
• May assist with the Library Makerspace when needed

• Excellent customer service skills, with practical experience preferred
• Ability to take initiative and manage time wisely
• Self‑motivation
• Pleasant and effective professional communication
• Good judgment, orderliness, accuracy, tact, and adaptability
• Knowledge of alphabetical and numerical organization
• Proficiency with keyboarding, word processing, online communication, and web and database searching
• Attendance and punctuality is essential

• Lifting and carrying up to 25 lbs.
• Pushing up to 60 lbs. of books on carts
• Sitting, standing, walking, climbing, stooping, bending, twisting, and reaching
• Talking and hearing
• Handling, processing, picking up, and shelving of books and materials

• Desktop computer
• Laptop computer
• Telephone
• Fax machine
• Photocopier
• Audio/video devices
• Scanner
• Color printer
• Self‑check in machine
• Self‑checkout machine
• Smart pickup lockers

This position operates mainly indoors in an office setting and in direct customer service situations. There will be some travel required and some work outdoors at programs and events. This is a fully on‑site position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time without notice and may include other duties as assigned.

The Hutchinson Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last updated: 01/06/2025