Customer Support Administrative Assistant

The Role Are you a calm, confident voice who can juggle ringing phones, busy inboxes, and detailed admin work— all without missing a beat? Do you thrive in a fast-paced environment where organization, accuracy, and top tier customer service are the name of the game? If so you might be our next Customer Support Administrative Assistant!

Description In this role, you'll be the heartbeat of our Customer Support team—answering calls, creating cases, routing inquiries, and keeping communication flowing smoothly across departments. You'll ensure every customer interaction is documented, every question gets to the right person, and every day runs just a little more efficiently because you're here.

• Answer and manage a high volume of incoming calls using our multi-line call center system with professionalism and efficiency.
• Route calls to the appropriate departments (primarily Customer Support) quickly and accurately.
• Create and document cases in the case tracking system for all customer interactions—phone, email, and online chat.
• Provide clear, accurate information about the company services, policies, and procedures.
• Monitor and manage shared email inboxes using third-party authentication tools.
• Communicate urgent matters to internal teams through Teams chat groups.

• Send daily attendance emails to the Customer Support team.
• Type, copy, and distribute monthly Customer Support calendar.
• Maintain and update the department attendance calendar.

• Operate and maintain department equipment and office supplies (call center system, printers, scanners, etc.).
• Input updated bank information into the case tracking system.
• Bind HR and Education manuals as needed.
• Provide clerical support to team members across departments upon request.

• Serve as full backup for other Customer Support Administrative Assistants.
• Keep personal and shared work spaces neat, organized, and professional.
• Learn and adapt to new technology and software as needed.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• Proven experience in a receptionist, front desk, or administrative support role in a fast-paced environment.
• Confidence managing multi-line phone system and high call volumes.
• Experience using case tracking systems to document communications and assign cases.
• Familiarity with third-party authentication tools (such as multi-factor authentication platforms).
• Proficiency in Microsoft Office (word, Outlook, Excel, and Teams).
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Ability to proofread for grammar and clarity.
• Typing speed of at least 30 words per minute.
• Strong planning, coordination, and time management skills.
• A positive, professional, customer-first attitude—even when handling difficult clients.
• Reliable and consistent attendance.
• Willingness to travel occasionally for training or company meetings.

• Experience in a high-volume customer support or call center environment.
• Comfort using collaboration tools like Teams to elevate urgent issues.
• A knack for staying calm under pressure while delivering exceptional services.
• A dependable, team-first mindset and a willingness to jump in wherever needed.

You’ll kick off the day by sending out the daily attendance email, and making sure shared inboxes are up to date. As calls roll in, you’ll route inquiries, create cases, and ensure every interaction is accurately documented. Between calls, you might update the monthly calendar, bind training materials, assist another department with a clerical request, or coordinate an urgent issue through Teams chat.

By the end of the day, you’ll know you played a key role in keeping Customer Support organized, responsive, and running smoothly helping both coworkers and customers feel supported every step of the way.

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to…