IT Field Technician

Description Provide Services which include but are not limited to:

• Address personal computer (“PC”) issues, hardware or software
• Operating System (“OS”) performance, updates, configurations
• Password reset, system update
• Hardware check - hard drive, liquid crystal display (“LCD”), universal serial bus (“USB”) and other personal computer (“PC”) components
• Wireless issue or network problems
• Address profile issues or configurations and restoration of windows profiles, install additional applications that need to be configured with profiles
• Address wireless certificates for Workstations
• Install wireless certificates for Workstations and tablets with Customer valid identity and password
• Approved peripherals such as webcams and other USB devices will be supported as required Keyboards, mice, tokens, power adapters and loaner PCs will be provided from Customer stock
• Distribute accessories/peripherals that the Customer can purchase through Customer’s Service Recipient
• Remediation of Incidents affecting End Users after pushes/packaging that are not CSC owned/supported applications
• Imaging and refreshing PC’s is required #LI-DNI