Guest Services Team Member - Hurst Aquatics Centers

GUEST SERVICE TEAM MEMBER - Hurst Aquatics Centers

Sports Facilities Management, LLC

LOCATION:

Hurst, TX

DEPARTMENT: AQUATICS

REPORTS TO:

GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY

Hurst Aquatics Center is a recreation and entertainment destination focused on improving the health and economic vitality of Hurst, TX You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hurst Aquatics Centers are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility’s programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING

• Greet guests and provide information, way finding, & courteous and friendly first‑in‑class service to all guests
• Process sales transactions using cash registers or electronic scanners.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate ticket sales booth and handle cash
• Operate an electronic cash register and credit card machine
• Clean dining and concession areas; assist in preparing and serving food items; fill condiment containers
• Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas and place them in designated areas when needed
• Ensure all open gym guests have a waiver on file
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Oversee the use of entertainment equipment
• Monitor inventory levels in games
• Understand the safe and proper use of entertainment equipment
• Maintain a clean space and perform regular walk‑throughs to ensure venue cleanliness
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Customer service and cash handling experience preferred or quick study
• Must be at least 15 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facilities have intermittent noise