Technical Support Representative

Technical Support Representative page is loaded## Technical Support Representative locations:
Valley NE:
Huron SDtime type:
Full time posted on:
Posted Todayjob requisition :
R Ida St Valley Nebraska
*** Why Valmont
***** We’re Here to Move the World Forward.
** Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a
* Fortune* 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today.
* We are the modern workforce*.
** A Brief Summary of This Position:
** The Technical Support Representative is responsible for the support of the technology product portfolio for new and existing customers. Responsible for dealer and end user customer technical support primarily over the phone and through Live Chat.  This position requires excellent listening skills, a calm demeanor, technical knowledge of mechanical and electrical systems and a willingness to work technical issues through to resolution.
Includes answering questions regarding equipment installation, service, troubleshooting, website, and App navigation.  Additional duties include assisting in development of dealer and end user reference material and training curriculum. During the off-season this position will work in assembly/production and other duties as necessary.
*
* Essential Functions:

*** Resolve hardware, software and other issues
* Answer dealer/customer questions regarding installation, troubleshooting and platform/system navigation
* Assist customers inquiries about products and services
* Determine the nature of the call and the best path to resolution, escalating to next level, as necessary
* Create Return Material Authorization (RMA) requests and document warranty claims
* Prepare product and/or service reports by collecting and analyzing call data
* This position reports to the Technical Support Supervisor
* This role requires less than 5% travel domestically and internationally, possibly including overnight stays.
* The typical schedule for this role is Monday through Friday during daytime business hours, with occasional weekend on-call rotation during peak season
** Other Important Details about the Role:
*** Communicate and help resolve issues to the appropriate departments for resolutions – including software, engineering, and manufacturing/operations
* May be assigned to manage Special Projects on an as needed basis
** Required Qualifications of Every Candidate:
*** High School Diploma and 4+ Years of relevant experience in customer service and support
* Must have the ability work well under pressure and with a sense of urgency
* Effectively communicate technical solutions, ideas, and questions
* Ability to work in a team environment to balance high call volume and multiple priorities
* Ability to clearly communicate technical information to colleagues and customers is preferred
** Highly Qualified Candidates Will Also Possess These

Qualifications:

*** Associates or Bachelors or Degree in Agriculture, Engineering, Irrigation is preferred
* Ability to read, write and speak English is necessary
* Ability to organize and manage multiple, simultaneous priorities is preferred
* Precision agriculture experience preferred
* Customer Service experience preferred
* Understanding of various crops and farming practices
* Bi-lingual (Spanish) preferred, but not required
** Benefits
* * Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:
* Healthcare (medical, prescription drugs, dental and vision)
* 401k retirement plan with company match
* Paid time off
* Employer paid life insurance
* Employer paid short-term and long-term disability including maternity leave
* Work Life Support
* Tuition Reimbursement up to $5,250 per year
* Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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