Team Leader, Management

Overview

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Our Company:
At H&R Block, we believe in the power of people helping people and are building a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth through our Block Next strategy. We value challenges as opportunities and aim to make a meaningful difference where you live, work, and play.

A Typical Day:
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that strengthen over time. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.

You’ll serve as the front-line manager to lead tax office associates, deliver an outstanding client experience, and achieve all office growth objectives. You’ll also develop your knowledge and serve as a knowledgeable resource on tax topics and products for associates.

• Lead a customer-centric team of associates and manage a single H&R Block tax office to accelerate seasonal tax business.
• Provide leadership and development for tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure all tax office work is completed on time with quality standards, priorities, and goals.
• Coach and train associates to execute Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns as required; conduct timely performance reviews and address issues in partnership with Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs; high school diploma or equivalent required.

We invest in our people and offer benefits to support health, wellbeing, and financial wellness. Benefits include:

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to build healthy habits.
• Neurodiversity and caregiver support; discounts on items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies).
• Check available benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will work in an exceptional environment recognized on Best Companies lists with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

Sponsored Job

#42777

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail