Program Specialist - Support Specialist

Position: Program Specialist I - Support Specialist - Parole Division (023640)

Job Description

Program Specialist I - Support Specialist - Parole Division (023640) )

Organization

PAROLE DIVISION

Primary Location

United States - Texas - Huntsville

Job

Office and Administrative Support

Employee Status

Regular

Schedule

Full-time

Travel

No

Salary

$3,755.32 (RET 2.5% Less) – Monthly Pay

Hazardous Duty / Longevity Pay >

Longevity Pay Work Site Visits

No

Study Material

No

Overtime Status

Exempt

Job Posting

January 28, 2026

Closing Date

February 7, 2026

Job Summary

Performs routine consultative services and technical assistance work. Work involves assisting with planning, developing, and implementing an agency program; and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, and the public. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Essential Functions

• Assists in conducting surveys, inspections, and reviews to ensure compliance with court orders, laws, regulations, policies, and procedures; assists in developing policy and procedure manuals; and assists in providing technical assistance and training on contractual obligations.
• Ass in providing consultative services to plan, implement, and monitor contract facilities; and provides liaison with departments of the agency, contract facilities, other agencies, organizations, and the public.
• Participates in program planning, development, and implementation; assists with studying, observing, and analyzing operations and problems and prepares reports of findings and recommendations; assists in recommending activities to produce a more effective program; and assists in preparing justifications for the implementation of policy and procedural changes.
• Investigates allegations of policy and procedure violations and documents findings; assists in the preparation of administrative reports, studies, and specialized research projects; and works with program staff in determining trends and resolving technical problems.
• Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

Minimum Qualifications

• Education, Experience, and Training

Graduation from an accredited senior high school or equivalent or GED.

liTwo years full‑time, wage‑earning case processing, customer service, clerical, administrative support, program support, or operational support experience. Fifteen semester hours from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE) may be substituted for each six months of experience.

Bachelor’s degree from a college or university accredited by an organization recognized by the CHEA or by the USDE preferred.

Must have or be able to obtain a certificate of course completion for the Texas Law Enforcement Telecommunications System (TLETS) policy and procedures training from the Texas Department of Public Safety within six months of employment date.

• Knowledge and Skills

Knowledge of the principles and practices of public administration and management.

Knowledge of applicable state and federal laws, rules, regulations, and statutes.

Knowledge of the overall operation of correctional facilities preferred.

Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.

Skill to communicate ideas and instructions and concisely.

Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.

Skill to interpret and apply rules, regulations, policies, and procedures.

Skill to review technical data and prepare technical reports.

Skill in administrative problem‑solving techniques.

Skill to monitor program compliance with established policies, procedures, rules, regulations, and guidelines.

Additional Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze,…