Broadband Specialist

Overview

Broadband Specialist I at Mediacom Communications

Since 1995, Mediacom Communications has a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions. We provide faster, more reliable internet service; expanded, free digital and HD TV choices; and advanced home security and phone services.

As we continue to grow, Mediacom Communications offers career opportunities to help you advance in easy-to-use, high-tech entertainment, communications, and internet products. Take the next step toward your future and join our growing team.

Broadband Specialist I (Field Technician)

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. including line ladder; work within limited confined spaces.
• Properly use, store and maintain a VOM or DMM to check for open or shorted lines as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience.

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required; satisfactory driving record.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

• Frequent handling of heavy objects (approximately 50-100 lbs.) and materials or heavy hand tools.

• Company provided vehicle and gas card
• Paid on the job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services where available, or reimbursement of internet/cable services where Mediacom is not available
• Education Enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Mediacom prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, parental status, age, disability, and other protected characteristics as defined by law. These protections extend to all employment policies and actions.

When making a job offer, we consider factors such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.