Broadband Specialist IV, Maintenance

Position:
Broadband Specialist IV, Maintenance

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industry: Telecommunications

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of the CATV distribution system and HSD system, and turning on new distribution systems. Maintain and troubleshoot the trunk system due to equipment and/or power failure.

• Company‑provided vehicle and gas card
• Paid on‑the‑job training and opportunity to promote quickly
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flexible paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available; reimbursement of internet/cable services in areas where services are not available
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee wellness program

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi‑annual, and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store, and maintain all test equipment used in the system.
• Assume full responsibility for troubleshooting and repairing the coaxial and fiber distribution system.
• Prepare estimates for projects, providing bill of materials.
• Work with connectors, fasteners, and wire and use hand tools; splice coax & fiber.
• May perform all duties of Broadband Specialist I‑V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders or other structures as needed. Lift and carry loads up to 100 lb (including line ladder); work within limited confines, such as crawl spaces.
• Perform other duties such as clean‑up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• On‑call duty may be required; other functions that may be assigned.
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.

• High school diploma or GED required; associate’s degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum of 6 months as Broadband Specialist III or 5 + years of equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I‑III responsibilities, basic commercial installs, business phone and service calls, and Digital Home.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co‑workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

• Strenuous – Physical effort represented by frequent handling of heavy objects (≈ 50–100 lb) and materials, or heavy hand tools.

Mediacom Communications is known by its Mediacom brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
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Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.