Key Acct Manager; Outside Sales Manager Nashville, TN

Key Account Manager

Location:

Nashville, TN

Remote/Office Location/Hybrid:
Field Based

Employment Type:

Full-Time

The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for clients are met, and help the client succeed.

The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate account team assigned to each client
• Strategic planning to improve client results
• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
• Collaborating with sales team to maximize profit by up‑selling or cross‑selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

• Bachelor’s degree in marketing, business administration, sales, or relevant field
• Four to five years’ previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people‑person
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability follow‑through on client contracts
• Proven results of delivering client solutions and meeting sales goals

As a professional representing RS Group, we insist on exceptional standards, a sense of urgency, and a commitment to add value for our customers. You’ll need an exceptional work ethic, an inherent technical aptitude, and the ability to build and strengthen relationships with our customers.

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law.

This policy of non‑discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.