T-Mobile Authorized Retailer Sales Associate

Overview

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training.

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase at Luna Wireless, an Authorized T-Mobile Retailer. Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US. Seeking candidates with hustle and ambition for unlimited potential.

• Competitive base pay plus milestone bonuses
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

• Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and IoT devices
• Approach service and sales needs with composure, integrity and compassion
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
• How our expanding coverage stacks up in the customer’s neighborhood, providing a fast LTE network
• Why T-Mobile plans and services let customers live unlimited, stay connected and go further
• Complete training on in-store experience, new skills and processes, knowledge of systems and resources
• Maximize time on shift by learning about innovations in wireless and technology
• Cash handling and store operations responsibilities as needed
• Establish relationships with T-Mobile employees across channels to resolve issues and create a seamless experience
• Identify and hand off small business leads
• Support team initiatives and create an inclusive environment

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers
• Effective at balancing customer needs and performance goals
• 6 months of customer service and/or sales experience, Retail environment preferred

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Bilingual candidates encouraged to apply

This is an opportunity to do something special and join a company revolutionizing the wireless industry. Luna Wireless encourages applicants even if every qualification is not met. We are an equal opportunity employer and welcome everyone to our team.