Retail Manager- Customer Experience Manager Part Time

Retail Manager - Customer Experience Manager Part Time (Huntsville East, AL)

Deliver a customer‑centric shopping experience by managing front‑end operations and ensuring compliance with company standards.

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
• Ensure all front‑end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
• Plan and lead the execution of class and in‑store events in accordance with company programs.
• Lead omnichannel processes.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
• Assist with onboarding of new team members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support talent development of your team.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values.
• Acknowledge customers, help locate the product and provide solutions.
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
• Cross‑train in custom framing selling and production.
• In select stores that do not have a Framing Manager only, lead the delivery of high‑quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

• Retail management experience preferred.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work may include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations for people with disabilities. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At Michaels, we provide benefits for both full‑time and part‑time team members, including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.