Retail Operations Supervisor

Retail Operations Supervisor

Pet Smart is a leading pet retail store that cares for pets, their families, and its people. We are looking for a Retail Operations Supervisor to help drive operational excellence, maintain a safe and organized environment, and provide a world‑class experience for our customers and associates.

Pet Smart’s Retail Operations Supervisor leads store operations, merchandising, inventory management, and pet care while upholding the company’s vision, mission, values, and strategy. The role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support associate development through training, onboarding, mentoring, and coaching for growth, and providing feedback into associate performance reviews, disciplinary action, and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall associate engagement.
• Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to uphold brand promise.
• Complete monthly live cycle counts, address discrepancies.
• Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
• Ensure pet parents have a positive experience with online orders, including pick‑up in store or ship from store.
• Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.
• Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals, ensuring pets are healthy to move to sales floor after quarantine period.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

• No direct reports, however, are expected to guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.
• Acts as the Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing any concerns.

• Requires standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc. Must reach with hands and arms: stoop, kneel, crouch, talk, and hear.
• Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds.
• Exposure to moving mechanical parts, wet environments with abundant pet hair, moderate noise levels, and live animals.

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile…