Operations Manager​/Assistant Manager

Benefits

• 401(k)
• Company parties
• Competitive salary

We’re seeking a highly organized and hands-on Service/Repair Manager to oversee daily operations, coordinate field technicians, manage inventory, and ensure exceptional service delivery to our customers. This role requires a balance of operational leadership, technical expertise, and strong communication skills.

• Lead morning meetings with the service crew to review job specifics, confirm technicians have the proper tools, parts, and chemicals for assigned tasks.
• Coordinate with office staff to ensure all jobs are properly scheduled and assigned to qualified technicians (Repairs, Diagnostics, Openings, Closings, Green Pools, etc.).
• Review Service minder tickets for accuracy, including pictures, notes, and chemical pricing.
• For smaller operations, assist in the field with high-level jobs and quality control checks as needed.
• Conduct daily debriefs with technicians to:
  • Foster communication and support team well-being.
  • Address any job or customer concerns.
  • Identify needs for parts, tools, or materials.
  • Provide notes and guidance for the next day’s schedule.

• Serve as the technical point of contact for customers regarding repairs, maintenance, and cleaning services.
• Support technicians with troubleshooting assistance throughout the day.

• Manage ordering, stocking, and inventory control of parts, tools, and chemicals.
• Focus on maintaining availability of high-turnover items while minimizing excess inventory.
• Create and schedule proposals, ensuring timely ordering of related parts.

• Organize and lead regular training sessions on new chemicals, cleaning methods, tools, materials, and safety protocols.
• Conduct performance reviews, providing feedback to drive technician growth and accountability.
• Mentor junior technicians, promoting a culture of continuous improvement and professional development.