Branch Manager Trainee

Overview

Mariner Finance is looking for recent college graduates who are natural leaders, take initiative, and can manage multiple priorities in a fast-paced environment. The company offers a comprehensive training program designed to jumpstart your career at a growing organization.

If this sounds like an exciting opportunity, apply today.

Branch Manager Trainee

Reports To
Branch Manager

FLSA Status
Non-Exempt

Schedule
Full-time, 40 hours per week. Monday through Friday;
Saturday hours may be required seasonally or as business needs require. Work hours depend on the time zone serviced. To the extent permitted by law, the company may change the work schedule to address business needs.

Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing the branch’s daily operations. You will support sales and collections efforts through respectful, compassionate, and efficient customer service.

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge to offer loan solutions that meet customer needs.
• Take initiative in learning the lending and collection functions of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure the branch is structured to provide quality customer service.
• Manage approval of exceptions to policy as authorized by management; use problem-solving skills to resolve product, service, and policy-related obstacles for customers.
• Actively contribute to retention and maintenance of existing accounts by making inside sales calls to promote other products and services.
• Assist Branch Manager in managing multiple priorities with existing and potential customers; initiate contact to gather additional financial information, complete reports, and resolve problems.
• Ensure compliance with policies and procedures when monitoring/approving monthly expenses using the annual business plan; assist in reviewing the branch income statement and implementing action plans based on analysis.
• In the manager’s absence, provide leadership to the branch team and coordinate daily operations through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to demonstrate learned skills.
• May perform additional functions as needed to provide consistent quality customer service. Other duties may include collecting payments, processing loan applications, contacting customers for late payments, cashiering, answering phones, filing, etc.

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services; degree may be substituted by military rank (e.g., E-4, W1, or O3 and above).
• Applicants must be willing to relocate and travel to surrounding branches as needed.
• Reliable transportation required.
• Effective written and verbal communication and computer skills.
• Ability to complete essential duties in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable licenses to sell insurance products offered to customers by the branch.
• Must perform work at the assigned branch location except in emergencies as determined by the company in consultation with applicable regulatory agencies.

• Customer service experience.
• Internship or work experience in the consumer lending or financial services industry.
• Bilingual fluency in Spanish/English.

While performing the duties of this job, the employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about. The employee must be…