Executive Director

Executive Director - 9‑1‑1 Communications Center

About Us

The Huntsville-Madison County 9-1-1 Center is a unified emergency communications hub, hosting dispatch operations for eight public safety agencies, including police, fire, and ambulance services, under one roof and bringing together more than 200 emergency responders. The Center is the largest 9-1-1 center in Alabama, serving 423,000 Madison County residents and 100,000 commuters.

The Opportunity

HMC 9-1-1 is seeking a visionary Executive Director to lead our 24/7 operations, oversee a skilled team of dispatch professionals, and ensure compliance with all federal, state, and local regulations. The Huntsville-Madison County 9-1-1 Center Executive Director provides leadership for defining and achieving the mission and the strategic goals and objectives of the organization, directs all management aspects of the organization, and monitors new trends in all aspects of public safety communications to maintain leadership in the emergency response community.

The successful candidate will have a proven management record and demonstrated ability to develop innovative strategies to maintain excellence in operations while anticipating future needs.

This is a unique opportunity to shape the future of emergency communications in our community and the state of Alabama.

Key Responsibilities

• Administers and implements programs and operations in accordance with Board policies and State and Federal laws and regulatory guidelines
• Leads 9-1-1 Center staff of 36, providing direction and guidance for achieving goals and objectives
• Prepares and maintains annual operating budgets
• Supervises program planning, operation, and evaluation, fostering a culture that reflects the organization's values, encourages excellent performance, and rewards productivity
• Serves as liaison to elected officials and members of other Public Safety Telecommunications Organizations, keeping pace with technological, procedural, and political developments
• Participates in community outreach efforts, supports civic organization presentations, conducts Center tours, and maintains stakeholder relationships
• Testifies before and interacts with the Alabama 9-1-1 Board, Alabama Public Service Commission, Alabama House and Senate members, and other appropriate agencies.

Qualifications

• Bachelor's or higher degree in public administration, business administration, information technology, computer science, engineering, or related field; graduate degree in management, public administration, or related field desired.
• 10+ years in organization management, including in public safety communications or other technological field
• Demonstrated experience in managing staff and collaborating successfully with persons of diverse backgrounds and experiences
• Ability to obtain public safety credentials such as NENA ENP, APCO RPL, and FEMA/IMS certifications
• Preferred:
  Comprehensive knowledge of all phases of public safety communications, including a thorough knowledge of laws, ordinances, regulations, and policies governing principles and practices of local governments and public safety communications administration preferred
• Understanding of emergency communication technologies
• Ability to lead legislative efforts at the local, state, and national levels
• Exceptional written, oral, organizational, and interpersonal skills

Employer-Paid Benefits

• Alabama Employee's State Retirement System (RSA)
• Medical Insurance
• Medical Insurance-Secondary GAP
• Life & AD&D Insurance
• Long-Term Disability
• Vacation, Sick Leave, & paid Holidays

Optional Employee-Paid Benefits

• Voluntary Life and AD&D Insurance
• Dental Insurance
• Vision Care Insurance
• RSA-1/Nationwide Retirement Solution
• FSA/DCA
• Short-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Emergency air medical transport and emergency ground ambulance transportation insurance

TO APPLY: Along with their CV/resume, applicants should include a cover letter that outlines their qualifications and outlines why they would be a good fit for this position. Full job description is attached to this posting.

The selected candidate will be required to pass a physical and drug screenings, plus a criminal background check with polygraph exam.