Senior Manager, Operations

Overview

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

The Senior Operations Manager – Data Center Contract Logistics is responsible for leading and overseeing logistics and site-support operations within a mission-critical data center environment under a contract logistics model. This role ensures operational excellence, contract compliance, service level attainment, and strong client partnership while supporting site launches, expansions, and multi-site operations. The position acts as the primary operational interface between the client, internal support functions, and third-party service providers.

• Contract Operations & Client Management
  • Lead day-to-day contract logistics operations supporting data center activities, ensuring strict adherence to contractual obligations, SLAs, KPIs, and scope of work.
  • Serve as the primary point of contact for client operational leadership, fostering a strong partnership built on transparency, responsiveness, and trust.
  • Translate client requirements into operational execution, staffing plans, and process design.
  • Support contract renewals, scope changes, and RFP responses by providing operational input and performance data.
• Site Operations & Service Delivery
  • Oversee logistics and site-support activities including material handling, asset movement, inventory control, receiving, staging, kitting, secure storage, and shipping in a high-security data center environment.
  • Ensure operations are executed in compliance with site access controls, security protocols, and client policies.
  • Lead daily operational reviews, performance reporting, and continuous improvement initiatives.
• Multi-Site Leadership & Standardization
  • Provide operational leadership and governance across multiple data center client sites.
  • Standardize processes, metrics, and reporting across locations to ensure consistency and scalability.
  • Support cross-site resource planning, best-practice sharing, and performance benchmarking.
• People Leadership & Workforce Management
  • Lead and develop site operations managers, supervisors, and frontline teams across locations.
  • Ensure appropriate staffing models to meet contract volumes and service levels, including shift coverage for 24/7 operations.
  • Partner with HR to manage hiring, onboarding, training, performance management, and employee relations.
  • Promote a strong culture of safety, accountability, and client service.
• Safety, Security & Compliance
  • Ensure compliance with client security requirements, safety standards, and regulatory obligations.
  • Maintain audit readiness related to security, safety, and contract compliance.
  • Lead incident response, root cause analysis, and corrective actions related to operational, safety, or security events.
• Financial & Vendor Management
  • Own operational cost management for the contract, including labor, equipment, and third-party services.
  • Monitor contract profitability and support cost optimization initiatives.
  • Manage subcontractors and vendors in alignment with client and contract requirements.
  • Identify and implement process improvements to enhance efficiency, accuracy, and service quality.
  • Leverage Lean, Six Sigma, or similar methodologies to drive measurable improvements.
  • Proactively propose value-added services and innovation opportunities to the client.
• Site Launch & Expansion Support
  • Lead and support new data center site launches and contract mobilizations, including operational readiness, staffing, training, and go-live execution.
  • Partner with the client, construction teams, IT, facilities, security, and HR to ensure seamless transition from build to operational support.
  • Establish and deploy standard operating procedures (SOPs), work instructions, and training materials aligned with client requirements.
  • Provide post-launch stabilization support and drive lessons-learned reviews across the contract network.

• Bachelor’s degree in Supply Chain, Operations Management, Engineering, or related field (required)
• Experience
• 10+ years…