Chief Operating Officer

Job Title

Chief Operating Officer

7:00 AM - 3:30 PM, Monday to Friday

Full time (40 hours per week)

A master’s degree from an accredited college in Business Administration or a related discipline (a combination of equivalent education and work experience may be considered).

• A minimum of ten years of program or business operations, business development, service delivery, and organizational and operational management experience at the senior/executive level, with at least five years in a rehabilitation, non‑profit facility, or comparable setting operating under the federal Ability One program.
• Proficiency with Microsoft Office suite, contract‑management systems, and government‑registration platforms.
• Working knowledge of cost accounting and contract proposal preparation for commercial, federal, vocational, and manufacturing services and products, FAR and DFAR, CMMC, Service Contract Act, Department of Labor wage and hour guidelines, human resource management, collective‑bargaining agreements, and organizational safety and quality.
• Successful experience building and overseeing a robust portfolio of programs with diverse customers and revenue streams.
• Proven results in business development, expanding service offerings, and increasing revenue.
• Intellectual acumen to enhance a multifaceted enterprise through data‑driven decisions and discipline.
• Strong experience cultivating quality customer service among a diverse customer base and generating respect with all stakeholders.
• Experience managing and overseeing all aspects of geographically dispersed operations.
• Proven agility and ability to drive growth in a complex organization with multiple managed services and products.

• Must be authorized for coverage under age‑ncy insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal automobile insurance.
• Must be able to satisfactorily complete a background check, according to company requirements.
• Must be able to obtain a DOD security clearance at the Secret level. Current Secret PCL preferred.
• Superior interpersonal skills and ability to work well with multiple internal and external constituencies.
• Skilled manager of teams, who is both coach and counselor, motivator, and problem solver; a leader who seeks input and promotes dialogue.
• Strong ability to be adaptable, flexible, empathetic, and to seek to understand all aspects of a situation.
• Strategic mindset capable of anticipating future trends, changes, and opportunities and adapting to stay ahead of the curve.
• Financial acumen and a solid understanding of financial principles, budgeting, and resource allocation.
• Excellent verbal and written communication skills, with experience in public speaking, advocating for social/civic causes, and the ability to define and refine vision in diverse contexts.
• Strong connection to the Huntsville Rehabilitation Foundation, Inc., dba Phoenix mission through personal and/or professional experience.
• Familiarity with both the commercial and non‑profit sectors, the local business ecosystem, and the public and private sector environment.

Chief Executive Officer

Regional Director, South (Services);
Regional Director, West (Services);
Director, Vocational Services;
Director, Manufacturing;
Coordinator, Phoenix Facilities; other positions designated by the CEO. Also oversees Corporate Safety and CMMC.

The Chief Operating Officer is charged with implementing strategic growth by fostering collaborations that strengthen current operations, create new opportunities, and position the organization to thrive in its mission now and in the future. The COO leverages technology to make data‑based decisions and builds strong systems, processes, and procedures to develop and enhance cohesion, functionality, service/product offerings, and efficiency while expanding the Phoenix mission into new lines of business, markets, and opportunities.

• Collaborate with the CEO and the management team to develop and implement…