Commercial Insurance Specialist - Redstone Insurance Services

Job Description Summary

Serves as P & C Insurance Agent for Redstone Services Group by providing sales and service of Property & Casualty insurance products to members for new and existing accounts.

• Maintains a professional image and demeanor at all times consistently demonstrating Agency PREPARED Core Values and adhering to the Agency Code of Ethics. Delivers friendly, caring service to internal and external members.
• Meets with members; assesses their needs and concerns; explains features and merits of insurances policies offered; recommends amount and type of coverage based on analysis of member's circumstances.
• Develop and execute a plan to expand P & C client base and obtain new client accounts. Providing professional risk management advice regarding available products and services.
• Documents and processes requests for new products and services, including calculating and quoting premium rates; completing applications, collecting premiums to bind coverage, and determining payment methodology.
• Assists policyholders with insurance claims, changes, and renewing or upgrading accounts.
• Provide immediate follow up on referrals and with existing client to insure client satisfaction with program and insurance products.
• Provides technical guidance and assistance to staff; researches and resolves escalated issues and problems.
• Provides insurance referral training and works with the Investment Executives to promote financial planning strategies.
• Complies with all applicable regulatory requirements, Agency and Credit Union policies and procedures.
• Adheres to all security procedures and maintains strict confidentiality of all member information.
• Completes training and self-study to achieve and maintain required knowledge of Agency and Credit Union products, services and overall operations.
• Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to:
  Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

• High School Diploma
• years Insurance Industry experience

• AL P&C Insurance License
• TN P&C Insurance License

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Redstone Services Group products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.

• Intermittent standing, sitting and walking.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying between 5 and 25 pounds.

An employee in this job works in a general office environment in a financial services facility.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,