Automation Solutions Analyst

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, “Life’s Good”, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

Our management philosophy, “Jeong-do Management,” embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of ‘Customer-Value Creation’ and ‘People-Oriented Management’, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology.

At LG, we strive to make Life Good for Everyone.

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you’re encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That’s why we deliver sure rewards for exceptional performance and offer industry-leading benefits.

Come join the team!

Join LG Electronics and be part of the team driving the next wave of digital transformation. As an Automation Solutions Analyst 3, you’ll design, develop, and implement advanced automation tools, including chatbots, voicebots, and GenAI‑driven solutions, that elevate customer experiences and optimize business operations. You’ll work closely with cross‑functional teams to bring innovative ideas to life, delivering measurable impact across the organization.

This position is ideal for someone who blends strong technical expertise with a passion for creating smarter, more connected ways for people and technology to work together in a dynamic, future‑focused environment.

• Automation Strategy & Execution:
  Collaborate with business stakeholders to identify automation opportunities, define solution requirements, and deliver scalable automation initiatives using chatbot, voicebot, and GenAI platforms.
• Process Optimization:
  Analyze existing workflows to identify inefficiencies and recommend automation‑driven improvements that enhance productivity and customer satisfaction.
• Solution Design & Development:
  Collaborate with cross‑functional teams and external vendors to design, test, and deploy automation solutions that align with LG’s business objectives and compliance standards.
• Performance Monitoring:
  Develop and maintain dashboards and KPIs to measure automation performance, adoption, and ROI, providing actionable insights for continuous improvement.
• Cross‑functional
  
  Collaboration:
  
  Work closely with customer service and operations teams to ensure automation solutions are integrated seamlessly into business processes.
• Innovation & Research:
  Stay current with emerging automation and AI technologies, evaluating their potential to enhance LG’s customer experience and operational capabilities.
• Other duties as assigned

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Master’s degree preferred.
• 3‑5 years of experience in automation, digital transformation, or customer experience analytics, preferably within a large enterprise or technology‑driven organization.
• Hands‑on experience with chatbot/voicebot platforms (e.g., Google Dialogflow, Microsoft Bot Framework, Amazon Lex).
• Familiarity with GenAI tools and frameworks (e.g., OpenAI, Azure OpenAI, Google Studio, Anthropic or similar).
• Proficiency in data analysis, process mapping, and automation tools (e.g., UiPath, Power Automate) and…