Help Desk Support Specialist - IRES

Geo Control Systems, Inc. is a HUBZone company and is required to maintain a federally mandated level of employees that reside in a qualified HUBZone. Only applicants whose home address lies in a qualified HUBZone or who are willing to relocate to one will be considered for this position. You can verify HUBZone residency at the SBA map: (Use the "Apply for this Job" box below)./map

The Help Desk Support Specialist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

• Collect and analyze data to provide technical resolutions
• Provide remote troubleshooting support for break fix issues
• Provide escalation and status updates to MDA customers
• Provide technical support for enterprise projects that affect Service Desk workflows
• Resolve daily battle rhythm tasks
• Track all work using the Remedy ticketing system
• Utilize the mature knowledge database to assist customers

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

Desired Requirements:

This position is expected to pay $36.05/hr – $39.42/hr; depending on experience, education, and any certifications that are directly related to the position

• Must have 6, or more, months of directly related experience
• Must have experience working in a customer-facing role
• Must have Microsoft Office and Access Database experience
• Must have experience at working independently and in a team-oriented, collaborative environment
• Must have experience working with geographically dispersed teams
• Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE)
• Must have an active DoD Secret Security Clearance
• Must Reside in a HUBZone or willing to relocate to a HUBZone
• Have an ITILv3 Foundations certification
• Have Remedy experience
• Have desktop support, service desk/help desk or call center experience

GCS health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K, Roth), health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental and pregnancy leave.