Field Service Network Planning Manager; Korean Bilingual

Overview

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology.

At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you re encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That s why we deliver sure rewards for exceptional performance and offer industry-leading benefits.

Come join the team!

The Opportunity:

The Field Service Network Planning Manager drives the strategic development and optimization of LG’s nationwide field service network. This role leads a team that transforms data into actionable insights—analyzing repair demand, warranty trends, customer satisfaction, and web intelligence—to enhance service coverage, operational efficiency, and customer experience. The manager ensures LG’s field service structure and capacity remain aligned with evolving business goals, customer expectations, and market dynamics.

• Develop and execute long-term network strategies.
• Oversee analysis of U.S. field service data (repair demand, warranty, customer satisfaction, web intelligence) to identify trends and opportunities for improvement.
• Establish methodologies and performance metrics for service network capacity, coverage, and efficiency.
• Develop strategic network plans to optimize LG’s service center allocation and resource utilization nationwide.
• Partner with leadership and cross-functional teams (Service Operations, Customer Care, Logistics, Finance, and Strategy) to align network plans with corporate priorities.
• Drive initiatives for network optimization, expansion, or restructuring based on demand forecasting and business modeling.
• Monitor and evaluate service partner performance to ensure service quality and regional balance.
• Prepare executive-level reports and presentations summarizing network performance, business insights, and strategic recommendations.
• Stay informed on market dynamics and competitor benchmarks to maintain LG’s competitive advantage in service delivery.

• Bachelor’s degree in business or a related field.
• 5+ years of experience in service network planning, operations strategy, or related leadership roles (preferably in electronics or consumer services).
• Proven ability to lead analytical teams and interpret complex data outputs for strategic decision-making.
• Strong project management and communication skills.
• Proficiency in data analytics and visualization tools (Excel, Power BI, Tableau) preferred.
• Strategic and operational leadership.
• Cross-functional collaboration.
• Network optimization and resource planning.
• Customer-focused mindset.

$100,000 - $114,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k)…