Client Support Analyst

Responsibilities

• Conduct day-to-day administration of hardware, software, network and users
• Provide in-person and phone support to MDA End User troubleshooting computers, printers, software, operating systems, and Office products
• Install hardware at End User offices (Laptops, Desktops, Monitors, etc)
• Contribute to large scale projects and events
• Other duties as assigned

• Bachelor’s Degree in Computer Science, Information Technology, or other relevant discipline preferred
• Current DoD approved 8570 Level II certification such as Security+ CE required

• 2+ years of directly related experience in relevant business systems, operating systems, and servers and/or experience in light programming, project management of small initiatives, and troubleshooting
• Previous experience in Customer Service, as well as prior experience working in a DoD environment preferred

• Must be a US citizen
• Candidate must be in possession of a minimum DoD issued Secret Clearance

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & ADDD)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

$36.05-$39.42/hour

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.