Help Desk Support Specialist

Overview

Help Desk Support Specialist
Redstone Arsenal
Huntsville, Alabama

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at the Redstone Arsenal, in Alabama.

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break/fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.

• Must have 4, or more, years of general (full-time) work experience
• Must have 6 months (or more) of IT experience
• Must have IT Customer Service Experience
• Must have a current DoD 8570 IAT Level II certification (ex: Security+)
• Must have an active DoD Secret Security Clearance by date of hire

• Have an ITILv3 Foundations certification
• Have Remedy experience
• Have desktop support, service desk/help desk or call center experience

This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours.

• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Must be able to obtain a Secret clearance.
• Must be able to travel, including air travel.
• Must have a valid Driver's License.

• Medical/Dental/Vision Insurance
• 401(k) plan with Company Match
• Paid Holidays
• Paid Time Off
• Parental Leave
• Life Insurance
• Tuition Reimbursement
• Medical and Dependent Care Flexible Spending Accounts
• Pet Insurance

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call .

CJ