Client Support Administrator; Secret

Overview

Position Title: Client Support Administrator

Location: Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: No – Not available for this position

Clearance Required: DoD Secret

Work Schedule: Day shift

Travel: Up to 10% of the time

IMPORTANT – READ BEFORE APPLYING

• This position supports a classified Department of Defense mission and is not an entry-level or clearance-sponsoring role.
• Applicants must meet all minimum requirements to be considered. Applications that do not follow the instructions below will be automatically disqualified.
• Only U.S. citizens with an active DoD Secret security clearance will be considered.
• Clearance level must be clearly listed on the resume.
• Resumes must be submitted in month/year format.
• Applicants who do not meet these requirements should not apply.

The Client Support Administrator provides mission-critical end-user support to the Missile Defense Agency (MDA) under the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role serves as a frontline technical and customer service interface for government personnel operating in a secure enterprise environment.

The candidate will:

• Perform day-to-day administration and support of end-user hardware, software, network access, and user accounts in accordance with established policies and security requirements.
• Provide in-person and remote technical support for MDA end users, troubleshooting issues related to laptops, desktops, printers, operating systems, Microsoft Office products, and approved enterprise applications.
• Install, configure, and deploy end-user hardware (laptops, desktops, monitors, peripherals) at customer offices, ensuring systems are properly imaged, secured, and operational prior to use.
• Document incidents, requests, and resolutions accurately within the ticketing system to support operational visibility and service-level tracking.
• Participate in and support large-scale projects, technology refreshes, system rollouts, and mission events requiring coordinated on-site technical presence.
• Interface professionally with government customers, vendors, and internal technical teams to resolve issues efficiently and maintain high customer satisfaction.
• This position requires professionalism, discretion, and the ability to operate effectively in a classified government environment. This is not a training or entry-level role.

The successful candidate will:

• Demonstrate strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users.
• Possess a customer-focused mindset and the ability to remain calm, professional, and solution-oriented in high-visibility or time-sensitive situations.
• Be organized and dependable, capable of managing multiple support requests while meeting established priorities and deadlines.
• Exhibit sound judgment and discretion when working in a secure government environment.
• This is a customer-facing position; professional demeanor and appropriate business attire are required at all times. Some travel is expected and necessary to support customer locations, projects, and mission events.

• Must be a U.S. Citizen
• Must have an active DoD Secret, or higher, Security Clearance
• Must have a minimum of 2 years of directly related experience supporting enterprise business systems, operating systems, and server environments, and/or hands-on experience with light scripting or programming, troubleshooting, and execution of small technical initiatives or projects.
• Must possess a current DoD 8570 IAT Level II certification, such as CompTIA Security+ or Systems Security Certified Practitioner (SSCP).
• Must be capable of safely lifting and carrying equipment weighing up to 25 pounds as part of routine installation and support activities.
• Must be able to move throughout a large, secured facility and perform the physical aspects of the role, including working under desks, installing equipment, and accessing systems in confined or non-standard work spaces.

• Prior experience in a customer-facing support role, with demonstrated professionalism…