Implementer​/Developer -CMDB​/ServiceNow

Overview

Implementer / Developer
-CMDB/Service Now — Huntsville, AL

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with I"fierce" determination, fearless integrity, and passionate service. Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology
• Ability to solve challenging business problems
• Self-directed professionals
• Hunger to continually learn and grow

• Design, develop, and configure Service Now solutions, with an emphasis on CMDB architecture, Discovery, and Service Mapping
• Implement and optimize Service Now Discovery to identify and populate Configuration Items (CIs), their relationships, and dependencies into the CMDB
• Develop custom scripts, business rules, and workflows to enhance Discovery processes and integrate CMDB data with other Service Now modules
• Create and maintain CI classes, attributes, relationships, and lifecycle states to align with business and compliance requirements
• Collaborate with stakeholders to define technical requirements for CMDB and Discovery, translating them into actionable development tasks
• Integrate Service Now with external systems (e.g., monitoring tools, asset management systems) to enrich CMDB data and maintain data accuracy
• Troubleshoot and resolve technical issues related to Discovery scans, CMDB population, and integration workflows
• Develop and implement automated solutions for CMDB data validation, reconciliation, and error correction
• Create dashboards, reports, and performance metrics to monitor CMDB health, Discovery coverage, and CI data quality
• Provide technical guidance and mentorship to team members on CMDB and Discovery best practices
• Ensure that all solutions comply with DoD security frameworks, including RMF, NIST 800-171, and CMMC standards
• Participate in Agile ceremonies, providing updates on development progress and contributing to sprint planning and retrospectives

• Education:
  • Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience
• Experience:
  • Minimum of 3-5 years of experience as a Service Now Developer or Implementer, with a strong focus on CMDB and Discovery
  • Proven experience with Service Now ITSM and ITOM modules, including Discovery and Service Mapping
  • Experience in DoD or federal environments is highly desirable
• Certifications:
  • Service Now Certified System Administrator (CSA) required
  • Service Now Certified Implementation Specialist (CIS) for Discovery or ITOM strongly preferred
  • ITIL certification is a plus
• Technical Proficiency:
  • Strong understanding of Service Now Discovery architecture, including MID Server configuration, CI identification rules, and probes/sensors
  • Proficiency in scripting languages (e.g., JavaScript, Glide API) and integration methods (e.g., REST/SOAP APIs)
  • Familiarity with network protocols, infrastructure components, and cloud technologies relevant to Discovery and CMDB
  • Experience with Agile methodologies and tools such as Jira or Service Now Agile Development
• Skills:
  • Strong analytical and problem-solving skills, with the ability to design and implement complex Service Now solutions
  • Excellent communication and collaboration skills to work effectively across teams and with stakeholders
  • Proactive and detail-oriented approach to CMDB data quality and process improvement
• Clearance:
  • Active Security clearance required

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.

We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills and ideas that collectively contribute to a rich working…